I think you are mostly right. I certainly wouldn't put this on Best Buy, they aren't in the business of installing and maintaining an OS.
But I would ask a related question: why isn't there some value added reseller (something like Red Hat) teaming with Dell to offer computers with Linux already installed and customer support for using it? To me that seems like an awesome idea for a startup or an existing vendor like Red Hat but I would bet that the agreements Microsoft already has with Dell, IBM, etc. prohibits them from selling their hardware pre-bundled with an alternative OS.
Read the Article at HuffingtonPost
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